Change Manager at MacTay Consulting

  • 7 months ago

Job Description

Job Responsibilites:

  • To ensure process documentation for all changes in customer’s network are in line with Global directive.
  • Ensure adequate levels of process awareness
  • Ensure that all change requests are logged on RFC / OneTM forms.
  • Responsible to ensure that impact analysis is validated in CAB for all configuration/network changes within customer network.
  • Overall responsible for ensuring all configuration changes are approved by Change Advisory Board (CAB) before implementation of change.
  • To be member of CAB in ensuring all the critical/major changes has undergone thorough impact analysis before approval.
  • Ensure that decisions taken by the CAB are documented and communicated.
  • Ensure successful execution of CRТs.
  • Consolidate a Daily OneTM / RFC Report and send it to the concerned stakeholders.
  • To ensure delivery of agreed / ad-hoc reports towards customer as per WLA requirements.
  • To facilitate customer requirements for new and revision in existing change request and their delivery.
  • Ensure that concerned stake holders are adhering as per SLAs definitions.
  • Ensure that all opened RFCs / CRs are resolved/ closed in timely manner.
  • Leads the development, deployment, awareness, implementation and compliance of Change Management process for allocated accounts
  • Participates in internal and external Governance meetings and present Change Management performance.
  • Drives initiatives and automations to improve process performance.

Job Requirements:

  • First Degree in any Engineering course
  • Must have at 7 – 10 years experience in Telecom or ICT
  • Must have Certification in ITILV3 or ITIL Service Transition & Six Sigma
  • Excellent communication skill
  • Good in Process / People Management
  • Ability to develop / automate strong reporting mechanisms and presentations
  • Pro-active and able to work under pressure

Method of Application

Interested and qualified candidates should forward their CV to: using the “Job title” as subject of the email.

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