Customer Experience Associate

  • 1 month ago

Job Description

Job Summary

We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description

  • Maintaining ongoing customer relationships and networking
  • Implementing success programs
  • Contributing to sales
  • Onboarding and training clients
  • Minimizing churn.
  • You should also be able to provide insights on client-to-business interactions
  • Improve customer experience through product support
  • Handle customer complaints and requests.
  • Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.
  • The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

Responsibilities:

  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Aid in product design and product development.

Requirements:

  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and the ability to learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.
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Job skills
Color SWITCHER