Customer service at Abigson Nigeria Limited

  • 9 months ago

Job Description

Job Description

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage
  • customers


/ Qualifications

  • Proven customer support experience or experience as a client service
  • representative
  • Track
  • record of over-achieving
  • quota
  • Strong
  • phone contact handling skills and active
  • listening
  • Familiarity
  • with CRM systems and
  • practices
  • Customer
  • orientation and ability to adapt/respond to different types of
  • characters
  • Excellent
  • communication and presentation
  • skills
  • Ability
  • to multi-task, prioritize, and manage time
  • effectively
  • High
  • school
  • degree


to apply:-

All candidates are expected to send cv to

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