Financial Operations Officer at Norrenberger Financial Group

  • 4 weeks ago

Job Description

Qualification: BA/BSc/HND

Job Description

  • We are seeking an organized and driven operations officer that will effectively develop and enact company policies and increase efficiency of operations for our organization. Candidate must be a strong leader with excellent interpersonal skills and an outstanding business intellect.
  • The Operations Officer performs administrative, reconciliation and customer service duties. He/she will work with clients by answering their queries and giving account updates.
  • Among reconciliation functions, He/she is also expected to do record keeping, and reconciling bank accounts and other transactions. He/she also help identify customer requirements and various technological solutions and engage in IT projects, from development to testing. He/she will Work with various stakeholders to understand operational and transactional issues and to develop solutions.
  • It is his/her responsibility to work with the internal team, marketing staff, and other staff to increase growth and expansion opportunities and thereby maximize revenue for the organization.
  • He/she is expected to give needed assistance to the Head, Operations in ensuring the smooth running of the organization’s day-to-day activities.
  • He/she is also expected to provide support to other departments to meet customers demand.

Roles / Responsibilities

  • Maintains archival and financial administrative files
  • Daily reconciliation of all internal ledgers to ensure accuracy
  • Ensures timely resolution of all clientТs complaints in line with agreed turnaround time
  • Ensure all operational duties are completed on a daily basis.
  • Assists in accounts payable and bank reconciliation.
  • Perform account maintenance for members who want to change their products
  • Assessing customer needs and introduce new products and services
  • Manage risk in every transaction and detect fraudulent transactions to prevent losses
  • Ensure accurate and timely upload of customersТ information into the core application.
  • Prepares weekly and monthly operations report
  • Ensuring that transactions are cleared and settled correctly
  • Managing day-to-day banking processes
  • Checking daily transaction reports
  • Perform daily account maintenance, generate reports, prepare correspondence and special projects as assigned
  • Organize and track investment documents and applications
  • Ensures the safekeeping of all cash and negotiable instruments.
  • Ensures that all reports, records and other valuables for the office are cleared and properly secured in the safe before leaving the premises for the day.
  • Follows proper internal controls designed to prevent fraud and misappropriation of assets.
  • System/Technology
  • Suggest new and better ways of improving information gathering and input into the core application
  • Providing assistance in planning for new and improved processes as at when required.
  • Manages the core application as itТs relates to inputs of clients data to ensure accuracy.
  • Pinpointing ways of improving and developing systems
  • Ratifying data flows and ensuring accuracy (operations control)
  • Ensure smooth coordinating of systems testing.
  • Assist team in preparing variety of document and presentations including memos and presentations in PowerPoint, Excel, and Word.

People:

  • Assist in training new employees.
  • Ensures other staff of the department receive necessary working tools
  • Ensures operations staff adhere to the standards of member service established by management.
  • Provides guidance and training to Operations department personnel, as required
  • May be called upon to train employees in area of expertise.

Processes:

  • Adheres to SLAs and communicating appropriately to internal clients.
  • Ensures that all procedures and controls are fully documented, fit for purpose, appropriately communicated and adhered to.
  • Reports any breach of all policies and procedures to the Head, Operations immediately.
  • Continually reviews policies and procedures to identify opportunities to improve service capabilities and operational effectiveness.
  • Maintain operational files according to retention and compliance guidelines.

Risk:

  • Perform financial analysis and develop models using indepth analytical techniques for portfolio and client companies
  • Identify attractive investment opportunities

Treasury:

  • Assist the Head, Operations to forecast daily cash requirements and execute daily financing decisions.
  • Handles all aspects of In-house investment portfolios.
  • Review and recommend changes to the investment policies based on the market conditions.
  • Prepare or monitor companyТs various cash flow forecasts
  • Recommend process improvements.
  • Support and participate in the OrganizationТs Strategic Plan activities.

Job Specification

  • An Operations Officer job involves planning and supervising all the operational functions of a company
  • An Operations Officer is responsible for all administrative functions, including operations, management, process improvement, identifying various compliance issues and strategic planning and development.

Skills: 

Job Competencies (a job analysis must be conducted to determine what skills an employee needs to be successful on the role):

  • 5+ years experience in operations preferred
  • Strong business acumen
  • Proficiency in Microsoft Word and Excel and other operational software
  • Diligent and proactive
  • Respectful of deadlines
  • Organizational and time management skills.
  • Ability to work effectively in a team environment.
  • Good internal relationship building.
  • Good written and verbal communication skills.
  • Attention to details and accuracy.

Method of Application

Interested and qualified candidates should send their CV to: careers@norrenberger.com clearly indicating the “Job Title” as the subject of your mail.

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