Front Office Manager at Tek Experts

  • Administrative & Office
  • Full time
  • 7 months ago
  • Lagos
  • Job Qualifications BA/BSc/HND

Job Description

Qualification: BA/BSc/HND

Job Description

  • Front Office & Reception services management

Duties and Responsibilities

  • Manage business centre and meeting rooms bookings.
  • Liaise with security unit to clear visitors from gate house.
  • Liaise with tenants’ receptions to clear visitors from building reception.
  • Manage all tenants’ enquiries and requests via telephone, help desk platform, walk-in-tenants within acceptable guidelines
  • Record and route all tenants service requests to the building management team.
  • Maintain liaising with tenants on the status of their service requests and follow up with the building management team in closing out all service requests.
  • Prepare and submit weekly reports of all front office activities (visitors, helpdesks service requests and status, training etc.) to the property manager.
  • Prepare performance reports related to front office.
  • Ensure implementation of all Everty One policies and house rules.
  • Act as the fire safety marshal for all front office staff, visitors, vendors, and others during emergency drills and evacuation.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Ensure that all front office employees are, at all times, attentive, friendly, helpful and courteous to all visitors, tenants and other employees.
  • Work within the allocated budget for the front office.
  • Always wear the proper uniform and ensure all front office employees always wear proper uniforms.
  • Schedule the front office staff and supervise workload during shifts.
  • Evaluates the job performance of each front office employee.
  • Answer all inquiries, direct calls, and provide basic information.
  • Perform other duties as requested by management.

Job Qualification and Experience

  • Education: University degree.
  • Minimum of 2 years of front desk supervisory experience in a commercial property, 5-star hotels / resorts.
  • Proficient in the use of Microsoft office suits (word, excel, PowerPoint etc.) for reporting and presentation.

Method of Application

Interested and qualified? Go to Tek Experts on to apply
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