POSITION SUMMARY

In support of the operational set-up of the Abuja office, Creative requires the services of an Information Technology Officer (IT Officer).  The IT Officer will be responsible for the set-up and maintenance of all IT-related hardware and software, will oversee server administration and will troubleshoot all IT-related activities on the ground.  This position is based in Abuja and travel to the state offices is required.

REPORTING & SUPERVISION

The IT Officer reports to the Administrative Manager.

PRIMARY RESPONSIBILITIES

Primary responsibilities include but are not limited to the following:

• Provide technical set-up and needed support on all IT related issues, including installation and testing of workstations, printers, client software, upgrades, and configuration
• Implement and document network operations, processes, and procedures
• Deploy and implement office network according to HQ specifications
• Serve as the office Network Administrator
• Identify and solve possible problems in the network
• Supervise installations performed by third parties such as cabling, Internet connection, etc.
• Supervise and follow-up on equipment maintenance performed by other contractors
• Support and troubleshoot users in the Abuja office on their daily work
• Implement and enforce security on the network and prevent misuse of the IT resources
• Participate in writing IT office policy
• Responsible for IT inventory; work closely with the DCOP and procurement team to monitor distribution and location of IT equipment by performing a yearly inventory check-up
• Set up, implement, and maintain hardware firewall
• Keep the network healthy by applying all required security patches and monitoring the correct delivery of all antivirus updates
• Coordinate with Creative/DC IT support staff to identify and troubleshoot problems
• Any other IT-related work as required 

Required Skills & Qualifications:

• University degree in Information Technology or related field is highly preferred;
• Minimum three years of relevant work experience;
• Minimum two years of experience working with international organizations in a IT capacity;
• Fluency in English and in one or more of the local state languages in the North Eastern part of Nigeria.