Product Support Engineer (Telco) at eRecruiter Nigeria

  • ICT & Software
  • 6 months ago
  • Lagos
  • Job Qualifications BA/BSc/HND
  • Number of vacancies 1 opening
  • Job experience 3-5 years

Job Description


The ideal candidate will have a solid mix of both technical and commercial interests, and an informed perspective of the software/tech space in Africa. Interested candidates should also have a resilient entrepreneurial spirit, passion for learning and eagerness to understand the Product they will support.


  • Act as the technical/engineering point person for our company; providing customer support and assisting clients during service integrations.
  • Troubleshoot technical issues and work with core developers to resolve complex tech issues.
  • Build product demos around possible client use cases.
  • Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
  • Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
  • Ensure issue closure by following up with the respective parties which include internal engineering teams and telcos/service providers.
  • Issue Tagging and Analysis to spot frequently raised issues and propose permanent resolutions for them.
  • Able to demonstrate leadership skills and take ownership of customer issues reported.
  • Flexibility and adaptability to adjust to Product needs as they evolve.
  • Commitment to documenting knowledge in the form of knowledge base tech notes and articles


  • Years of Experience –  3 to 5 years  in Product Support Industry
  • Should be a Graduate in BSC Computer Science or any Engineering
  • Telco Domain experience is a must.
  • Worked in at least 2 different Product Support companies
  • Basic understanding of CRM,  Telecom Billing, and Policy.
  • Unix and SQL knowledge is a must.
  • Should possess good debugging, troubleshooting skills
  • Should be a Quick Learner with Good Spoken English
  • Willing to work across shifts ( 24X7 )
  • Preferable to have subscription billing experience

or send a copy of your updated CV to  with the job title as mail subject.

Method of Application

Interested and qualified? Go to eRecruiter Nigeria on to apply
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