Product Support Engineer (Telco) at eRecruiter Nigeria

  • ICT & Software
  • 6 months ago
  • Lagos
  • Job Qualifications BA/BSc/HND
  • Number of vacancies 1 opening
  • Job experience 3-5 years

Job Description

JOB SUMMARY

The ideal candidate will have a solid mix of both technical and commercial interests, and an informed perspective of the software/tech space in Africa. Interested candidates should also have a resilient entrepreneurial spirit, passion for learning and eagerness to understand the Product they will support.

RESPONSIBILITIES

  • Act as the technical/engineering point person for our company; providing customer support and assisting clients during service integrations.
  • Troubleshoot technical issues and work with core developers to resolve complex tech issues.
  • Build product demos around possible client use cases.
  • Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
  • Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
  • Ensure issue closure by following up with the respective parties which include internal engineering teams and telcos/service providers.
  • Issue Tagging and Analysis to spot frequently raised issues and propose permanent resolutions for them.
  • Able to demonstrate leadership skills and take ownership of customer issues reported.
  • Flexibility and adaptability to adjust to Product needs as they evolve.
  • Commitment to documenting knowledge in the form of knowledge base tech notes and articles

REQUIREMENTS

  • Years of Experience –  3 to 5 years  in Product Support Industry
  • Should be a Graduate in BSC Computer Science or any Engineering
  • Telco Domain experience is a must.
  • Worked in at least 2 different Product Support companies
  • Basic understanding of CRM,  Telecom Billing, and Policy.
  • Unix and SQL knowledge is a must.
  • Should possess good debugging, troubleshooting skills
  • Should be a Quick Learner with Good Spoken English
  • Willing to work across shifts ( 24X7 )
  • Preferable to have subscription billing experience

or send a copy of your updated CV to tbo@erecruiterafrica.com  with the job title as mail subject.

Method of Application

Interested and qualified? Go to eRecruiter Nigeria on bit.ly to apply
Job alerts

Receive emails for the latest jobs matching your search criteria!

Job skills
Color SWITCHER