Shift Manager at MacTay Consulting

  • 7 months ago

Job Description

Job Responsibilities:

  • Responsible for day to day operational performance
  • Managing a team 25-30 staff
  • Planning for and ensuring team members competence enhancement
  • Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network
  • Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required
  • Ensuring high motivation level of team resources
  • Attrition Management
  • Providing Technical guidance and Leadership to the team members
  • Conducting Performance Appraisals
  • Fulfillment of Balanced Scorecard
  • Act as a planned work coordinator for emergency requests beyond normal office hours

Job Requirements:

  • Qualification: Degree within Electronics Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equivalent.
  • Industry experience: Telecom / Customer Management
  • Years of experience: 7-9 Years
  • Certifications: ITIL / CCNA / JNCIA/CCIP.

Method of Application

Interested and qualified candidates should forward their CV to: bayonle.oduola@mactayconsulting.com using the “Job title” as subject of the email.

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