CLIENT: Miele Nigeria
Responsible for controlling the ambience of the showroom, creating a great customer experience and driving traffic to the showroom in line with the brand strategy.
ESSENTIAL JOB FUNCTIONS
- Maintains the overall look and feel of the showroom in line with the Company’s brand requirements;
- In charge of visual merchandising and ensures that products are strategically positioned to reflect Company’s brand strategy;
- Ensures that the showroom is clean and tidy at all times;
- Ensures the security guards are compliant with the dressing requirements of the company for all weather;
- Ensures security are properly positioned and stationed to welcome customers into the gallery;
- Checks that the Chefs and Sous chefs are at their stations at all times.
- Ensures guests and customers feel welcome – from the security post to the store;
- Positioned to meet and greet customers once the doors open;
- Offers beverage to customers once the tour of the gallery begins;
- Takes customers on a tour of the gallery while trying to understand customer’s needs;
- Delivers accurate product presentation to clients;
- Conducts research on competitors to develop new and creative ways of driving traffic to the gallery;
- Provides expert information on products to enhance relationship with customers and increase loyalty;
- Delivers excellent customer service and promotes a luxury brand experience;
- Identifies potential customers and invite them for demonstration sessions – cooking class, laundry etc;
- Identifies, analyses and resolves customer complaints and issues;
- Captures customer data for all walk ins and manages client database;
- Sends follow up email to customer within 24 hours of visit;
- Sends out emails and newsletters regarding Company’s products and events to customers on database;
- Event Management – Project Based
- Handles all event briefs and ensures that projects are managed effectively;
- Coordinates with Sales and Brand Manager in planning and coordinating events in the gallery;
- Responsible for welcoming persons attending event and taking them on a tour of the gallery;
- Ensures beverages are served to all attendees while touring the gallery;
- Ensures that processes and procedures for events are strictly adhered to.
BSc in any field from a reputable university.