Store Manager at Owens and Xley Consults

  • Supply Chain & Procurement
  • Full time
  • 8 months ago
  • Lagos
  • Job Qualifications BA/BSc/HND
  • Number of vacancies 1 opening
  • Job experience 3-5 years

Job Description

Owens and Xley Consults- Our Client, a luxury home and lifestyle company, located in Victoria Island, Lagos, is looking to hire a highly qualified candidate for the role below

Location: Victoria Island, Lagos
Function of the Role:

The Store Manager is responsible for overseeing the daily operations of the store, making sure it runs smoothly and effectively. He/she supervises the operational and organizational standards as well as undertake administrative tasks, monitoring inventory levels and developing business strategies.
Key Responsibilities:

    • Plan out work assignments and work schedules of the employees and assign specific duties to employees
    • Ensure that the store personnel comply with the store’s security, sales and record taking practices and procedures
    • Model and promote great customer service
    • Ensure that both your own personal sales contribution and that of your team meet and exceed performance goals set
    • Ensure Sales Executives are collecting relevant customer data to assist in relationship building and using data to tailor future, personalized shopping experiences
    • Maintain an in-depth knowledge of products
    • Lead by example and model behavior that reflects the brand’s core values
    • Recruit, guide and develop a team of professional sales staff, according to local HR directives
    • Participate in staffing decisions including: discipline, training, assignment and termination, according to local HR directives
    • Continually develop the sales executives and other staff so they can grow with the Company as it grows
    • Contribute to a positive atmosphere that is fun, professional, productive and team oriented; encourage ongoing dialogue with direct reports to foster new ideas and to achieve sales objectives
  • Regularly and effectively communicate company/store sales plan objectives the team so they can achieve clearly defined sales expectations

Administrative Tasks:

  • Attend to customers ( Walk in, Phone, Email and Social Media)
  • Ensure that the store is clean at all times
  • Balance Cash register to properly track and record sales transactions, daily
  • Prepare Daily/Weekly Sales Report
  • Attend events/Fairs and Industry Specific functions as scheduled
  • Ensure strict compliance and monitoring of organizational rules, policies and standards
  • Supervise sales executive to ensure that they actively carry out their roles
  • Create strategies to attract new customers
  • Develop and arrange promotional and in-store display
  • Ensure that the POS is charged and ready for store opening
  • Ensure that the office phone is switched on at the beginning of the day and off at the close of business
  • Ensure that the store is clean, smells nice and the AC is switched on
  • Send invoices and follow up with payments
  • Ensure timely maintenance of the generators, ACs, Machines and other equipment by notifying the contractors and ensuring they execute the jobs.
  • Return phone calls and messages efficiently
  • Follow up with customers as required
  • Check social media and reply all messages
  • Create social media calendar
  • Create content and publish across all social media channels
  • Send daily report
  • Prepare and send Newsletters, Whatsapp messages to customers with utmost professionalism
  • Keep record of all transactions
  • Log in all expenses and revenue efficiently
  • Conduct sales staff meetings
  • Supervise store operations to ensure smooth running.
  • Follow up with logistics companies for delivery
  • Ensure strict compliance and monitoring of rules, policies and standards
  • Handle and resolve all clients’ complaints in a professional manner
  • Ensure that all orders are delivered on a timely basis

Customer Service:

  • Handle and resolve all clients’ complaints
  • Manage client relationships


  • High level of professionalism
  • Excellent communication skills
  • Have the ability to work independently and flexibly
  • Have the ability to work well under pressure and meet deadlines
  • Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients
  • Must have knowledge of business process and functions
  • Must have outstanding organizational and leadership skills
  • Problem-solving aptitude
  • Leading and supervising skills
  • Excellent interpersonal skills
  • Strong adherence to principles and values
  • Networking skills
  • Entrepreneurial and commercial thinking
  • Must be able to prepare management reports and correspondence
  • Highly organized and detailed
  • Passion for people
  • Loves to talk and socialize
  • Has high energy levels
  • Attention to detail
  • Personable and approachable
  • Be creative and contribute new and innovative ideas

Educational Qualification:

HND or BSC in any related discipline preferably MARKETING, BUSINESS and FINANCE

  • Minimum of 3 to 5 years of sales management experience in retail or luxury retail environment, with proven track record in sales generation and overseeing the achievement of sales and profitability targets
  • Experience must include: leadership, coaching and development of sales teams; performance management; stock/inventory management; visual merchandising
  • Be able to work non-traditional hours, including days, nights, weekends and holidays
  • Be proficient with Microsoft Office Word and Excel and a Point of Sales (POS) system
  • Be flexible to work in various roles based on business needs (front or back office)
  • Appreciated background in luxury goods a plus


Skills and Abilities

  • Goal oriented approach
  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • High level of professionalism
  • Result-oriented and dynamic team player with exceptional motivation and interpersonal skills.
  • Relationship management skills and openness to feedback
  • Excellent selling, communication and negotiation skills
  • Good written and verbal communication skills
  • Able to work in a fast pace environment
  • High proficiency in MS Office Suite
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills




Method of Application

Interested and qualified candidates should forward their CV to: using the position as subject of email.

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