Technical Support Engineer at Tek Experts

  • ICT & Software
  • Full time
  • 2 weeks ago
  • Lagos
  • Job Qualifications BA/BSc/HND
  • Number of vacancies 1 opening
  • Job experience 1 year

Job Description

We’re Tek Experts, a leading global provider of technical support and professional services on behalf of the world’s largest IT companies.

We’re growing rapidly and looking for Technical Support Engineers to join one of our support teams.

About the role

As a customer-facing support engineer, your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.

What we’re looking for

People with all levels of experience so if you are just starting in your career or have been a support engineer or manager, this is the role for you.

Working with one of our key customers, you will be supporting everything related to the technology team you are in which could include:

  • Azure
  • Dynamics
  • Office 365
  • Networking
  • Active Directory
  • Virtual Machines

You will also be supported by our Quality Assurance team, Domain Experts, and the Training and Development department, to ensure you have a comprehensive induction and training program and deliver extraordinary customer service.

What you’ll be doing

  • Act as the advanced technical contact for troubleshooting customer issues
  • Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management
  • Collaborate with domain experts (SMEs) and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved
  • Seek supplemental training to improve performance and develop a specialization

Skills and experience you’ll need

  • At least 1 years’ experience in a technical or customer support role
  • Strong research, problem-solving and troubleshooting skills
  • Ability to work well independently and as part of a team
  • Excellent customer service skills
  • Passion for technology and learning
  • Good knowledge of at least one relevant technology

Method of Application

Interested and qualified? Go to Tek Experts on tekexperts.avature.net to apply
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Color SWITCHER